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RETURN_POLICY
  • Something U Need to Know Before Return

    It is important for us that you are completely satisfied with your purchase.
    For any reason you do not absolutely love your selections, we gladly offer returns and exchanges item.
    • Within 14 days of receipt of your order, you may return the unused product(s).
    • To be eligible for a return, the hair must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
    • Customers are responsible for return shipping costs.
  • Used products

    • We do not offer returns except in EXTREME cases of breakage/malfunction. The customer must email to thea@uahot.com for a return authorization prior to sending any product back to uahot Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item. If your approved return passes our inspection, you may receive an exchange or a refund. You can send the item to the address below:
  • Southern Industrial Zone, Xiantao, Hubei, China

    Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days.
  • Late or missing refunds

    If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at thea@uahot.com.
  • Shipping Damage Claims

    We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at thea@uahot.com Notice: we will not accept Shipping Damage Claims later than 14 days from receipt of products.