Education · 09/02/2025

Southwest Airlines is known for its low costs and customer-friendly approach, but the core of its success lies in the emotional connection it fosters beyond low prices. Through excellent service, flexible policies, and proactive CSR initiatives, Southwest Airlines has earned long-term customer loyalty. Companies should be wary of "greenwashing" and genuinely commit to their social responsibilities. Southwest demonstrates that prioritizing customer experience and ethical practices builds stronger, more resilient brand loyalty than simply competing on price.